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The Old Barrel Store
Draymans Lane
Marlow
Buckinghamshire
SL7 2FF
Tel: 01628 674040
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The Old Barrel Store
Draymans Lane
Marlow
Buckinghamshire
SL7 2FF
Tel: 01628 674040
View map
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The Communication Gap Kills Companies
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The recent furore surrounding News International raises many issues and it highlights the essential connection between Leadership and Communication. This, and the failure of BP to get it’s communications right over the Gulf of Mexico oil spill together with Gerald Ratners throwaway remarks trashing his own products demonstrate how communication and leadership failure can have a catastrophic effect on a company’s fortunes.
Leaders need to be able to effectively communicate what matters when it matters, they also need to heard properly and to generate a climate in which they get to hear from subordinates critical information that comes their way. Companies can only operate in this happy state by analysing their leaders communication style, testing its impact on direct reports and other stakeholders, and then managing The Communication Gap. The Communication Gap consists of the parts of the leaders message that is not heard or is misheard, plus the critical information held by subordinates that is not passed up the line. Measure it, train and develop in order to ameliorate it; and then manage it. The impact of failing to do this can propel companies into disaster management. Leaders depend on communication.” |
